Frequently Asked Questions
Everything you need to know about shopping at Cozy Outlets.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-15 business days.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are the materials used in your clothing sustainable?
At Cozy Outlets, we prioritize comfort and quality. Many of our collections feature organic cotton and recycled polyester. Check the 'Fabric & Care' section on individual product pages for specific material details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I track my package in real-time?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey directly to your doorstep.